Frequently Asked Questions

How to shop at the ASUshop.

Ordering from The ASUshop online is easy and secure.  

1. Find the category you are interested in by selecting one of the 'Product Categories' on the left hand side of the page.  Once you have entered the desired product category you can browse through the various products.

2. Choose a product you are interested in. If you wish to see detailed information about the product, simply click on the product title (in dark blue) and more detailed information will be available.

3. If you wish to purchase the product, click the Add to Cart button on the right hand side of the page (next to the price of the product you wish to purchase.)  You may also do this in the regular list of products as opposed to the detailed information of individual products.

4. If you would like to browse the site for more products, simply click on any of the product categories on the left hand of the page and repeat steps 2 & 3.

5. When you have finished shopping, you will have a 'Cart' full of your selections, you may adjust quantities or remove items by amended the quantity (left of the product title) or clicking the 'Remove' button on the right hand side of the product.  Click on the 'Recalculate Sub Total' button underneath your items to recalculate the value of your order if you have made any changes.

6. Now click on 'Proceed to Checkout' to complete your order. you will then need to enter your name and billing address details.  If your delivery address is the as the billing address, simply check the 'same as billing address' box.  All fields that have a small 'pencil' icon next to them require information entered into that field, failure to do so will result in an error and your order cannot be processed further.  Once all your details are entered correctly, click the 'Continue' button.

7. The next screen will have your 'Billing and Delivery Details Confirmation.'  Please take a moment to ensure these details are correct.  Just below these details is a 'Product Selection Confirmation.'  Please take a moment to ensure these details are correct.  If you have Gift Voucher, enter the Gift Voucher code in the mentioned field and click 'Update Cart'  If you don't have any Gift Vouchers , scroll down to additional information and enter any additional instructions or comments relative to the delivery of your order.  Please note, this screen is a secure screen and encrypted for your protection (you will notice our secure server logo on the bottom right hand of the screen to verify this.) Scroll down to payment details and select the method you wish to pay, Credit Card, Cheque or Paypal.  If you select Credit Card, simply enter all the required card information to complete the transaction.  If you select Paypal, you are directed to Paypal's secure server, prompted to enter your Paypal address & password for payment to complete the transaction.  If you select cheque, simply enter the cheque number.  Once your payment details have been entered, simply click the 'Continue' button to complete your order.  You will be directed to the order confirmation page and your order is complete.  If you selected Post a Cheque as you payment method, you will need to post a cheque to our address as specified on your order.  Once your cheque has cleared, we will dispatch your order.

What methods of payment are accepted?

We accept Visa, MasterCard, Paypal for all local and international orders. We also accept personal cheques for local orders only. 

Our Paypal address for payments is asushop@asu.asn.au.  Please note, all Paypal transactions are handled in real time by Paypal via their secure server and you are re-directed back to our website upon successful completion of your transaction.  This saves you time and one of the most secure ways to pay for your online purchases.

Cheques should be made payable to ASU National Office.

Are my credit card details safe?

Your credit card details are safe with us.  All transactions are handled by a secure 3rd party website, Ezimerchant - using the latest encryption technology.

How long will my order take to ship?

Orders are shipped daily from our office and delivery times are generally within 2-3 business days to most capital cities.  Depending on the delivery service in your area, especially regional customers, we are advised by Australia Post that delivery can take 4-8 working days.

Refunds, Returns & Exchanges

Refunds

If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund – no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

Exchange

If a product that you purchases from the ASUshop website does not meet your anticipated requirements you may request an exchange of the product. Please call Sarina on 03 9342 1400 or email asunatm@asu.asn.au with the details of your request. You will need to return the delivered purchase within 14 days. Sorry we cannot refund freight charges on delivery and return of goods.

Goods damaged in transit

If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

Method of Refunds

The Australian Services Union will refund to your credit card, post a cheque or refund money using Paypal.

How to make a return

All we ask is that you print and fill in the Returns Form (can be downloaded here), and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt. All our details and required information for returns are also found within the Returns Form link.

A PDF of our return policy and returns form can be found here.