'Getting Past No: Negotiating with Difficult People' by William Ury
'Getting Past No - Negotiating with Difficult People'
by William Ury
Sequel to the bestseller, 'Getting to Yes'
This book was requested for selling in the ASUshop by an ASU trainer. Here are her comments about the book:
Thank you for sending me a copy of “Getting past no”. I appreciate it and on initial reading it will be very useful to our delegates. As if focuses on difficult negotiations I think it is of more benefit to our circumstances that “Getting to Yes”.
Linda Cargill
ASU Victorian Private Sector Branch
Quoting more from the back of the book
“How can you get to ‘yes’ when the other person says ‘no’? How can you negotiate successfully with a difficult client, an irate customer, a stubborn relative or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way?
When all the techniques you know for fast, reasonable, co-operative negation fail, turn to Getting Past No to discover how to:
- Stay cool under pressure
- Disarm angry adversaries and break through resistance
- Stand up for yourself without provoking opposition
- Deal with underhand tactics and dirty tricks
- Find mutually agreeable solutions
- Use power constructively to reach agreement
- …..And get what you want.
