'Can Call Centres Be Better Places To Work?' ASU Survey Results Booklet
Many people have contributed to this report. ASU officials from both the National Office and Branches participated to the designing and development of the questions in the survey. National office staff, especially Brigid Marasco, prepared and formatted the report for printing and all ASU call centre organisers are continuing to use the survey to inform workers in this industry of the findings.
The academic analysis of the survey was undertaken by Ruth Barton, a Research Fellow at the Key Centre of Industrial Relations at Monash University, Melbourne. The high quality analysis has led to informed debate in the community, at the workplace, and all levels of policy development within the ASU and beyond; this process will undoubtedly continue to occur.
The booklet is available for $5 (includes postage and GST) or alternatively you can download a pdf form from the link below:
Building Social Inclusion In Australia: Priorities for the Social and Community Services Sector Workforce - Discussion Paper
The ASU prepared this research as a starting point for further community and sector consultation about the issues that confront social and community services sector workers.
This publication is free to ASU members. Please select your branch and enter your membership number when ordering this item. If this is the only item that you are ordering, when in the check out stage of the order, you will be asked how you wish to make payment. Please nominate to pay by cheque and enter “FREE” into the cheque number field. A maximum of one (1) publication per person per order.
Building Social Inclusion In Australia: Priorities for the Social and Community Services Sector Workforce - Recommendations for Stronger Social and Community Services.
The ASU prepared this recommendations report arising from the related discussion paper (see above) and a large survey of SACS workers carried out through the middle of 2007.
This publication is free to ASU members. Please select your branch and enter your membership number when ordering this item. If this is the only item that you are ordering, when in the check out stage of the order, you will be asked how you wish to make payment. Please nominate to pay by cheque and enter “FREE” into the cheque number field. A maximum of one (1) publication per person per order.
This is a resource designed to assist members and their union reps to include increased superannuation contributions as part of their claims on employers in agreement negotiations. It is widely understood that the legislated minimum super contribution of 9% is not sufficient to maintain workers' living standards in retirement, so the ASU recognises the need to pursue better super for our members in other forums.
This publication is free to ASU members. Please select your branch and enter your membership number when ordering this item. If this is the only item that you are ordering, when in the check out stage of the order, you will be asked how you wish to make payment. Please nominate to pay by cheque and enter “FREE” into the cheque number field. A maximum of one (1) publication per person per order.
The Operating report contains details of the ASU's activities in the 2005/2006 year.
This publication is free to ASU members. Please select your branch and enter your membership number when ordering this item. If this is the only item that you are ordering, when in the check out stage of the order, you will be asked how you wish to make payment. Please nominate to pay by cheque and enter “FREE” into the cheque number field. A maximum of one (1) publication per person per order.
This document outlines the ASU's position on Paid Maternity Leave.
This publication is free to ASU members. Please select your branch and enter your membership number when ordering this item. If this is the only item that you are ordering, when in the check out stage of the order, you will be asked how you wish to make payment. Please nominate to pay by cheque and enter “FREE” into the cheque number field. A maximum of one (1) publication per person per order.
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and published by Paul Slape, National Secretary, Australian Services Union,
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